The Alcohol and Gaming Commission of Ontario (AGCO) levied a substantial financial penalty against PointsBet, a well-known internet wagering platform, for neglecting its responsible gaming obligations. The company received a $150,000 sanction (equivalent to roughly $108,600 in American currency) due to multiple infractions that raised concerns regarding their dedication to safeguarding players.
Among the concerns highlighted by the AGCO was PointsBet’s omission in intervening and providing assistance to a participant exhibiting evident indications of problematic gambling behavior. They also faced criticism for not implementing a mandatory 24-hour waiting period after a participant attempted to elevate their deposit threshold – a vital precaution to avert impulsive wagering. Furthermore, PointsBet was discovered disseminating promotional content to individuals who had not granted explicit permission to receive such communications.
The AGCO emphasized that these penalties should function as a stark warning for both PointsBet and the broader industry. They stressed that organizations must demonstrate genuine commitment when it comes to responsible gaming, encompassing the establishment of robust protocols for prevention, early identification, and assistance for individuals potentially experiencing difficulties.
This instance is not the first occasion where the AGCO has taken decisive action against operators for inadequately addressing responsible gaming. Recently, they pursued Apollo Entertainment for comparable transgressions, imposing a $100,000 fine. It appears that the AGCO is intensifying its enforcement efforts, conveying a clear message that player protection is non-negotiable.
Three internet gaming firms – LeoVegas, Bunchberry Limited, and Mobile Incorporated Limited – received fines because they were unable to demonstrate the legitimacy of some of their slot machine games.
Apparently, they were charged with allowing users to participate in games that lacked proper authorization, with some of these games originating from providers operating outside legal boundaries.